Return fraud costs U.S. retailers over $10 billion annually. This SOP trains front-line and LP staff to identify and appropriately respond to the most common schemes without creating liability.
Preview excerpt:
Common Schemes Covered:
1. Receipt fraud (altered receipts, printed receipt duplicates)
2. Wardrobing (wear-and-return apparel/electronics)
3. Switch fraud (returning different item than purchased)
4. Employee collusion on fraudulent returns...
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