Loss Prevention Use-of-Force Policy

This SOP establishes a zero-ambiguity use-of-force policy that protects associates from physical harm and the company from legal liability. It is built around the principle that no merchandise is worth a physical confrontation.

Preview excerpt:
ShieldWise Zero-Force Doctrine:
ShieldWise recommends a no-physical-force policy for all merchandise-related apprehensions. LP associates are authorized to:
- Approach, identify themselves, and request return of merchandise
- Call law enforcement
- Document and photograph suspects
- Provide full cooperation and statements to law enforcement

LP associates are NOT authorized to:
- Physically restrain any individual
- Block egress
- Use any physical contact beyond a light tap to gain attention...

*[Full SOP available with Pro subscription — includes state-specific guidelines, incident documentation, and post-incident procedures]*